How do you utilize RC to engage customers that call after hours?

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  • Updated 3 years ago
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** This isn't a support question, I'm just looking for feedback from other RC users **

My company has strategically established our office hours so we are available for as many callers as possible, but we do close eventually. While the number of after hours callers will vary, our data shows that 70% of those callers don't leave a message. That is something I am trying to address but I'm not sure how.

We're not large enough, nor is it practical, for us to be open 24/7. I've considered an answering service for after hours but I'm not entirely sure that will be a solution that is well received by our customers. My only other thought is to better utilize the tools and features offered by RC, but I'm not sure how to best apply them.

Does anyone else have (or had) this issue before? Have you found a creative way to increase engagement of after hours callers without having reps available? I'm curious how others have tackled this problem!
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Brandon Scivolette, Champion

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Posted 3 years ago

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Pamela Squires

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We print a list of missed calls daily (Call Log) and have sales reps call them back with a little bit of "we see we missed your call" talk, and customers are usually surprised and pleased that we took the time to do that.
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Brandon Scivolette, Champion

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That's pretty clever. Something I hadn't considered, but I will now. Thank you :)