How is it best to figure out total phone time for the week using "reports"?

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Kirk Sears

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Posted 5 years ago

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Sean Smith, Employee

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You can try reviewing this knowledgebase article on generating a report for phone number activity.  It will give you average call duration.  You would then need to know the number of calls made in the week and you should be able to get your answer.

If your requirements are more in depth you can always log a support case for direct assistance.

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