How to download (online) fax that appears in my call log but not my inbox

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I am trying to view and potentially download (online) an important fax that was sent to me. I see the fax "received" in my main call log, but when I toggle to "My Extension," as advised, the fax is not in the inbox. I am the Super Admin and that is my main fax number, so how can I see it?!
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Annette Johnson

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey Annette,

When did you receive this fax? Could you post a screen shot of the fax you're seeing in the Call Log and then what you're seeing under My Extension? I can make this post private so that only you and I can see it - so we can protect your privacy and account details
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Saadet - Community Support, Official Rep

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Hi Annette,

Do you still need help with this?

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