How to Get the Debug Logs for the Softphone (RingCentral for Windows)

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How do I get the debug logs for my softphone if I have RingCentral for Windows?

1. Shut down the softphone using the system tray exit option. It must be shutdown via this method as closing the program does not shut it down, it will still show as running the system tray.



2. Open Notepad and create a blank file named“debug.mode” and make sure to save it as “All Files”:

3. Take the “debug.mode” file and put it in the following directory:

C:\Users\user\AppData\Local\RingCentral\SoftPhoneApp




4. Open the RingCentral for Windows softphone and log in. You should see a console window popup on the desktop like below. If you do not see this, the debug is not running:
5. Replicate the issue then log out again.

6. Use the system tray to exit the RingCentral for Windows program the same way as in step 1.

7. Go to the C:\Users\user\AppData\Local\RingCentral\SoftPhoneApp directory and delete the “debug.mode” file.

8. You can get the log file for the softphone by going to the following directory:

C:\Users\\Appdata\Local\RingCentral\SoftPhone\Logs

The log file created will be decrypted into plain text for analysis.
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I opened a case. How do I get back to it? I can't seem to find a case list in my RingCentral account?