Desktop App: How to launch an application on an incoming call

  • 1
  • 2
  • Question
  • Updated 4 months ago
  • Answered
  • (Edited)
On this page here:

It details the steps for incoming call notification.  That screenshot appears to be from an older version of the software, and I do not have the options that it thinks I do.

I am specifically looking for the "Launch another application or URL" option and I cannot find it anywhere.  

Please help


  • 122 Points 100 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 1
  • 2
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 33,392 Points 20k badge 2x thumb

In the General tab of the Windows Desktop app settings, it will be the seventh (7th) selection down on the right side...just under "Purge Data". See the settings screen shot below.

Photo of Kim

Kim, Alum

  • 43,434 Points 20k badge 2x thumb
I'm sorry, that is an old page. Thank you for bringing this to our attention so that we can get it updated.  

Have you downloaded the RingCentral for Desktop (App for Windows or MAC) onto your Computer yet? Current version as of today is: 8.1.1

Please see here for Overview: RingCentral for desktop app Overview


  • 122 Points 100 badge 2x thumb
Yes, thank you I have found the option. (and yes, I am on 8.1.1)

It works, but please note that it launches my URL twice - so I get 2 different tabs open with the same URL.


  • 122 Points 100 badge 2x thumb
I removed the URL, and put it back in and now it is no longer opening it twice....

I swear that it did happen several times though.
On version, my calls incoming will not hold the URL after a reboot.  I need to paste in the command URL after every reboot.  Is there a way to keep this command from disappearing?
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 51,618 Points 50k badge 2x thumb
I would suggest opening up a case so we can grab the debug logs from your softphone

Photo of Rob Macoviak

Rob Macoviak

  • 220 Points 100 badge 2x thumb
We are having the same problem but customer service explain that is normal. 
Photo of Jasmine M

Jasmine M, Employee

  • 1,334 Points 1k badge 2x thumb
  1. Account type  : Office Premium 20 - 99 lines 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested :  to retain URL/link on the desktop app's Settings>CAlls>Inbound tab for the option to Launch an external app/URL when a call comes in. 
  4. A typical use case scenario explaining how your business would use the feature: customer would enter link in the appropriate box on the app's incoming calls tab, and it would retain the link/URL even if the customer logs out of the app or restarts the computer.
  5. Benefit of such feature: ease of use. 
  6. Number of Users and/or Digital Lines: 47 users/ 42 digital lines
*customer has version 10.2.1 and Issue occurs on both Win7 and Win10