How to turn off Ring Out and Turn on Direct

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I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?
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l.olson

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Posted 4 months ago

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Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?
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l.olson

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I am on 10.1.2  I log in using my email which is linked to my direct number.
(Edited)
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Hmm....what happens when you log in with your direct number?
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l.olson

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From the admin screen I had to deactivate the account and reactivate the account. Now it works!
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Weird! It must have gotten stuck on the back end or something. Glad it's working now!
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KHAKH

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this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.
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Hey KHAKH, please open a support ticket so we can gather debug logs :)
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l.olson

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This happened to us and we had to reinstall RC on the computer that had the problem and the problem went away.
From the admin screen I had to deactivate the account and reactivate the account.
(Edited)