how do I change how many rings the caller gets before it goes to voicemail (or how many seconds it rings)?

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It seems to go to voicemail too quickly - can I change how long it rings (I like callers to get the nice music while they are being connected
Photo of Connie Hollingsworth Saunders

Posted 6 years ago

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RC-Installer, Champion

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Hi Connie, just go to the call handling for that extension and change the number of rings.

you have from 1 - 15 to choose from

Thanks

Chuck
Certified Ring Central Installer
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RC-Installer, Champion

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Hi Connie, just go to the call handling for that extension and change the number of rings.

you have from 1 - 15 to choose from

Thanks

Chuck
Certified Ring Central Installer
Photo of Martha Huizenga

Martha Huizenga

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When I go to call handling it says the number of seconds. How can we choose the number of rings? It says 20 seconds and the Info graphic says 5 seconds is one ring, but our phone rings for more than 4 rings.
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Mike, Official Rep

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Hi Martha,  Sorry for the confusion. This is an old thread and the option was changed from "number of rings" to "seconds" quite some time ago.  Five seconds is equal to approximately one ring.  There's always a little variance depending on network speed. 


Mike
(Edited)

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