Porting: How does a number transfer work?

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What is the process of transferring a number?
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Posted 7 years ago

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Number Transfer or Porting allows you to transfer a non-RingCentral phone number to your RingCentral service.

For example, you currently have a phone number with another company but you want to use your RingCentral service, you can submit a request to RingCentral to complete the transfer.

So how does this work? You'll need to do two (2) things first:

  • Check if your current phone number is eligible to be transferred
  • Once validated, you will need to submit a Number Transfer request

**Note:   You need to be logged in as an account administrator to complete the process.

To check if your current phone number is eligible to be transferred, follow the steps below:

Step 1:
Log in to your RingCentral online account as an administrator.  
Step 2: Select Phone System.

Step 3:Click on Phone Numbers.

Step 4: Click Forward Number option.

Step 5:
Select Transfer my number to RingCentral

If you want to check the status of the number transfer request, refer to this thread:  
How do I check the status of my number transfer request?
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Travis Dodson

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I'm trying to port my existing number to you guys but I keep getting this error. :(

"The phone number you entered cannot be transferred at this time. If you still would like to have the number work with your RingCentral service, you may forward your calls from your current number to your RingCentral account."
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Mike, Official Rep

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Create new/private topic

Please reference the new conversation here: Trying to port a number and getting an error.
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Nirav Shah

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My number porting request is approved. This number is supposed to replace my main number. Does that mean my account number for login will change to new ported number? When does that happen? Please let me know. Thanks.
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Are there any limitations for area codes and/or exchange numbers?
we have numbers with 458 exchange area code 646 and would need to port only some numbers and not entire range. I would assume this should not be a problem. Correct?
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Mike, Official Rep

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Hi Alex ,  The best thing to do is visit the following URL to check the eligibility. 


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