Is there any way to send a fax without an attachment?

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  • Updated 6 years ago
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Softphone on PC and RingCentral app on iPhone and iPad seem to refuse to send fax without attachments. I just write note and click Send. Nothing happened. On iPhone and iPad I received error messages saying that I must attach document before fax is sent. Before ringCentral took over, the apps worked well.
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Christopher Hunter

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Posted 6 years ago

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Desiree, Alum

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Hi Christopher,

Can you try going to the mobile app or softphone can unchecking the box that says "Send cover page"? Did that help?

Thanks.

Desiree
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Christopher Hunter

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One more comment. When I use your web based fax software, I was able to send just the cover page with my message in note box (with no document attached). Why can't I do this with Softphone and iphone app?

Chris
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Christopher Hunter

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One more comment. When I use your web based fax software, I was able to send just the cover page with my message in note box (with no document attached). Why can't I do this with Softphone and iphone app?

Chris

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