'Hybrid' Call Queue call handling - 1st group Simultaneous then 2nd group Rotation

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This conversation has been merged. Please reference the main conversation: Call Queues: allow mixture of call handling (simultaneously and in fixed order)

1. USA account

2. Used Auto Dealership

3. 'Hybrid' Call Queue call handling:
First group Simultaneous ring (receptionist, assistants) and if none answers 2nd group (sales reps.) Rotation ring.

4 & 5. this feature would allow more flexibility call handling. Initially Receptionist group (say 2 extensions) would have a chance to answer incoming calls and if none available call would go to call queue on Rotation (in our case 3 or 4 Sales Rep.) or whatever forwarding mode would be desired (Rotation, etc.)

7.  8 extensions
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Martin Kopecky

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Posted 3 years ago

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