I am a realtor with a RC phone # for leads that needs to go round robin to my agents but I can't seem to get it to work...

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I have the two agents saved as extensions 800 and 801. When someone calls the sign phone number the auto receptionist says "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" and it is supposed to alternate between extension 800 and 801.... That's not happening and I can't figure it out. Tech support can never seem to get it right.....
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Mike Francis

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Posted 7 months ago

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Danno, Champion

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Is the recording "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" in an IVR  or are you using the default Auto Attendant? 
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Mike Francis

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I don't know... That's how it was set up by one person... Then the next did something different

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Danno, Champion

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Yep, that's pretty common with the complementary call center.  Think of it like the Buy Owner Real Estate services in the VoIP world.  If I had to guess, they probably used the default Auto Attendant.  If you want "one touch" options you'll need it programmed as an IVR.  Or, you could re-record the AA recording to say Press 800# if you are an unrepresented buyer, 801# if you are a represented buy
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Mike Francis

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I would love to have someone point me in the right direction so I can have "press one" do round robin between my agents who are extension 800 and 801, Press two" does the same thing, then "press three" comes straight no my phone.

Is that possible?
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Mike Francis

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This will all be in the auto receptionist right? 

Thanks a ton for helping me!
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RC-Installer, Champion

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Hi Mike, not sure you going to get a step by step on setting this up here because there are variables testing ETC.

Just work with someone that could program your system test it with you so that you are satisfied in the end.
Chuck
Certified RC Consultant
Chuck@yoritguy.com
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Danno, Champion

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Then select +New Call Group....
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Mike Francis

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Chuck, so I need to hire someone to set it up?
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Becky - Community Support, Official Rep

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Amazing peer support, Danno! Thanks for stepping in.