Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.
I am having a problem with message notifications not going out to SMS Text - Verizon Wireless carrier. Email notification comes through but not SMS text.
Cell phones in question receive all other text messages. Cells have been reset.
Numbers have been changed in the message notification area of Ring Central dashboard, no change.
One extension in our system has been deactivated and a new extension created, no change.
Contacted Verizon Wireless, they do not see any problem with SMS text transmission on their side.
It's been almost 1 week, yesterday mid afternoon, SMS text notification came through - Hooray!
Only to stop working again today.
We rely heavily on this aspect for after hours service dispatch. Email is slower to come through and drags down response times. Right now, sleep is at a premium, for fear of missing a dispatch.
ANY suggestions would be appreciated.