Fax: How to troubleshoot failed faxes

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This conversation has been merged. Please reference the main conversation: Fax: Failed or Partially Received

Problem sending faxes in the US
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Ethan Rosenberg

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Posted 3 years ago

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Mike, Official Rep

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There are a variety of things that can cause a fax to fail, most of which can be resolved by checking  the items listed on this page: Fax Troubleshooting Checklist

If you have any followup questions you are welcome to post them here. 

If you've tried all options and are still having trouble, there is a chance that the receiving fax machine is not compatible with our (and probably other) efax/fax over internet services. 

If you need to submit a support case please use the button below, and in the notes include a few samples which include the times, dates of the attempted faxes, plus the numbers you are faxing too, and from.  

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