I really urgently need more character allowances for text messaging to patients. Why are we limited to number of characters?

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Eva Tutic

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Posted 4 weeks ago

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Cecile Glassy, Champion

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2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones


2018-1113 SMS messaging works differently than email or other messaging protocols. This is not a RingCentral problem, all providers offering SMS text messaging have the same technical limitations due to what transmission protocol is used (SMS).


You can sometimes type your message and make a screenshot of it and send that ... this is not a HIPPA compliant way but if it is non restricted communication requiring HIPPA Standard, it works for things like appointment confirmations....

Use the right tool for the requirements.
(Edited)
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Eva Tutic

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That is very creative!!!!  Thank you!  
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Cecile Glassy, Champion

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Remember it is not HIPPA Compliant. Check with your HIPPA Coordinator if you want to make sure you don't send something that way incorrectly.