I set up call forwarding from one extension to another but the receiving extension is not ringing.

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I set up call forwarding from one extension to another but the receiving extension is not ringing. Tried both on Chromebook and phone, neither rings.
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RM Line

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Posted 8 months ago

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Sam - U.S. Support, Employee

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Hey RM Line,

Due to the intricacies of call forwarding and the various ways this could be setup, to receive the best support possible I'd recommend you open a web case with our support team, or give us a phone call. From there, our team can work with you and test in real time to ensure that the changes made work for the call flow you are intending to have.


To open a web case, follow this link:
 


Alternatively, feel free to give us a call at 888-898-4591, and select option 3 for support -- we'll be happy to assist right away!

Thanks,
Sam