Some customers may be experiencing technical difficulties with the RingCentral service at this time. We are investigating further. Thank you for your patience in this matter.
What to do:
Please open a case on the Customer Success Site, click here.
What to expect:
RingCentral engineers are assessing cause of the event. You will be provided with status updates and will receive notification upon resolution of the event.
It definitely would benefit us as admins if there was more transparency.
Looking for RingCentral to provide alert/notification service which will text me when it detects a problem with the RC service. I would much rather find out from RC early, than to find out from our employees through tickets. Please build this.
Ongoing Issues and NO Communication.
After realizing that our Win softphone is not working fully I Googled the my query and eventually discovered that 8.0.6 is not longer supported and must be upgraded as of yesterday.
Did RC inform it's customers???
We have had ongoing issues with Chrome extension.
Did RC reach out to customers to explain/address the issues?
I checked the RC status page, seems there is a known issue but the site itself seems not be working properly and no details were forthcoming.
Did RC consider telling us there are know issues, at least in general terms...?
I keep getting an invite from RC for
"Maximizing Value Webinar: Tips for delivering a superior customer experience with RingCentral integration"
Maybe a look in the mirror is in order before trying to teach others?