If it could possible to ring multiple smartphone apps per user.

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  • Idea
  • Updated 1 year ago
  • Implemented
We use User accounts as our mainline groups...and we would like the ability to have multiple smartphone users to ring at the same time that our "mainline" user will.
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Alex Iliff

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Posted 4 years ago

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Kevin

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I see this is marked as implemented. Does this mean the smartphone app can receive a call when the user is part of a queue or extension that rings all phones? My understanding is that the app only receives calls if the call is directly to that extension unless you are the administrator.
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Mike, Official Rep

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Hi Kevin, I'll do some testing on this to make sure. I'll try to update this thread again today. 

Mike 
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Mike, Official Rep

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Hi Kevin,  I was able to test this and it will indeed work.  Make sure the app has the setting to accept voip calls turned on. 
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Kevin

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Hey Mike, I want to make sure we're definitely on the same page. Let me give 2 different scenarios.

1) User at Extension 100 is a member of a Call Queue where inbound calls to main number goes to queue and all member extensions ring simultaneously. Person at Extension 100 leaves office but wants to be able to be able to handle any inbound queue calls via Smartphone App. Will this work given correct settings?

2) Basically the same as above but instead of the main number going to a Call Queue, it's a non-user Extension that rings all phones listed in the Call Handling/Forwarding section.

As stated in an earlier post, the user would not be the primary administrator for the account. If both of these should work, are there any caveats or settings that would cause it to fail for everyone except the primary administrator?

Thanks again,

Kevin
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Mike, Official Rep

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Hi Kevin, I just sent you a personal email, if you could reply to it with more details. 
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Mike, Official Rep

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Hi Greg,  I'll send you a personal email. Please reply to it with your case number and I'll be happy to follow up on this for you. 

Mike 
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scott purdie

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This is a need that I have as well.  Short and basic scenario:

  • Customer calls main number
  • Main number rings multiple smart phone apps simultaneously for 20 seconds
  • After call is answered OR 20 seconds have elapsed, forward the call to an "outside" (non-RC) number to be handled by our off-site call center
Forwarding just to the cell numbers does not work since we lose calls to voicemails, etc... in the event of any of the cell phones being turned off or in an out-of-service area.

I have spent hours with tech support today trying to get a solution to this with no luck.  I see this thread and a promising reply from "Mike, Official Rep", and I have hope!

Please help or point me in the right direction.

Thank you,

-Scott
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Tim

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I have the similar need to Kevin:

User at Extension 100 is a member of a Call Queue where inbound calls are routed to the designated extension for that queue and all member extensions ring simultaneously. Person at Extension 100 leaves office but wants to be able to be able to handle any inbound queue calls via Smartphone App.

How can I set this up?
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Mike, Official Rep

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Does the user have their own phone number? Like shown in the image Kim posted above? 

Make sure the user is logged in to the mobile app using that number. 
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Tim

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Yes and yes, but only calls direct to the user's extension ring through. Calls to the queue to which that user is a member do not ring (though voicemails left there do show)
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Mike, Official Rep

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Tim, can you tell us if this happens on all groups and users? Or is it just calls coming in from a certain group? What user/extension is having the problem? 

We'll take a look at the account and see if there is some setting causing this not to work. 
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Tim

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Thank Mike - it is with all (3) of our users and all 3 of our groups. Should we take this resolution offline?
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Mike, Official Rep

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Sure. If you wish you can use this link to Open a Case and then it can get escalted if necessary, or if you want to call in and try troubleshooting over the phone with a live agent, that is fine too. 
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Kevin Dorsey

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Hey Mike, Now that RingCentral is charging for mobile users without a digital line my past workaround that I've been living with is costing more money. The workaround was to have the mobile user who couldn't receive calls login to a virtual extension that all phone calls were being directed to. What's the solution to the problem? 2 years ago I went round and round with no solutions. I don't want to place a call to support and spend hours explaining the problem and getting nowhere.
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Mike, Official Rep

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Parent topic was different subject.

Please reference the new conversation here: Solution for forwarding to virtual extension
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Kevin Dorsey

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I don't see an answer in the new conversation. Does this mean there's no solution or is that forthcoming? I only forward to a virtual extension to enable a user (with their own digital line) to receive all calls to the main number via the Smartphone app.