I'm getting a message that says "Your Access Tokens to RingCentral Office services is invalid or expired.

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I have an employee that is getting a message that says  "Your Access Tokens to RingCentral Office services is invalid or expired. When he selects to Dismiss, it takes him back to log in page
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Dean Bolton

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Posted 1 year ago

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Jessica - Community Moderator, Official Rep

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Hi Dean, 

Can you provide a screenshot of the error message? 
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Saadet, Employee

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Hi Dean, are you still having issues with this?
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Dean Bolton

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no we are not, at least not at this time.
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Matthew Swellie

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What resolved this?  I have two employees with the same issue.

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Saadet, Employee

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Whichever computer you are using to Host the RC Meeting has to have the app installed on it.
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Matthew Swellie

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ok.  Last question.  Because I am not that familiar with RC meeting yet.  we are just deploying now.

Is there a way to just host a Conf. Call without the rest of the meeting features?  Or do you need the app for that as well?
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Saadet, Employee

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No worries! You are always free to ask questions :)

So, we do offer the RingCentral Conferencing feature that's phone only :) RC Meetings is great if you want to do a video chat or share a presenter screen, stuff like that!
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Matthew Swellie

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Thank you!  Found that already and was just getting ready to post as such.

Enjoy your long weekend.
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Saadet, Employee

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You as well! :)
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Besion Arifaj

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Hi I am having this error  ''invalid token 124 '' only when i try to start meeting as host from Outlook calendar, and RingCentral meetings is installed on the laptop,  Can you help ?
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Elizabeth Rivers

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Hello, I tried that and I still get the invalid Token 124 message. Any other options for fixing it?

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Elizabeth Rivers

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It is like it tries to open the conference twice.  Then it comes up with service.ringcentral.com refused to connect
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Jessica - Community Moderator, Official Rep

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Hi Elizabeth, 

Can you try and access the meeting not through the link, but directly through the app and entering the meeting ID? 
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Ziven Nickerson

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I have also been having this issue. I get the "Invalid Token 124" error message when I click the scheduled meeting in my Google Calendar that I created.  I am able to start the meeting by entering the meeting ID into the app. Clearing the browser cache fixes it but as soon as I schedule a new Ringcentral Meeting, it gives me the same error.
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Seth

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I developed this same issue immediately after updating to the new RingCentral Meetings desktop client for Mac. Version 7.0.151508.0712 Clearing browser cache did not fix the issue.