Improve Simultaneous Ring Settings and Functionality

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  • Updated 3 months ago
Currently simultaneous ring has two issues:
1. If configured with desktop app to ring more than 0 seconds it will ignore the setting and ring sequentially instead of simultaneously. The number of seconds should be ignored if it is simultaneous!
2. If a device cannot be reached it may go to voicemail instead of recognizing the device is unavailable. See https://community.ringcentral.com/ringcentral/topics/simultaneous-ringing-issue

To fix #1 it is recommended that the seconds settings be disabled for all but the controlling line when simultaneous ring is enabled.

To fix #2 it is recommended that a setting be added that if the line rings an unavailable tone or instant pickup such as redirect o voicemail is detected then the line is dropped in the ringing continues for the user to the other lines.
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Kevin Hart

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Posted 3 months ago

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