Resolved: Inbound Call Issues for AT&T Phones?

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The issue I am experiencing this morning is similar to the one reported four weeks ago. My appears to only be affecting our direct or local numbers, not the toll free number. Also, while troubleshooting I discovered that some calls work correctly, but it appears to depend on the carrier. I am certain that inbound calls to our direct and local numbers aren't going through for AT&T, but they are going through for MetroPCS. This is a pretty odd one, any idea?
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Brandon Scivolette, Champion

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Posted 4 years ago

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Kim, Alum

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Official Response
Our Engineers are investigating reports of customers unable to receive inbound calls in the Florida area from some wireless carriers in Florida. Calling parties are receiving an error message stating "You have reached a non-working number". Customers outbound calls and all other services are not impacted at this time..  We will update this thread as soon as more information is

Please Open a WebCase and title it:  Parent Case 04886070 - INC-17787 
Then post the case number here and I'll follow up with it directly.