Inbound Call recording from a queue group doesn't indicate who took the call.

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RC US account.

So I use RC Archiver to download all of my companies calls to one of our storage arrays as we are a healthcare device manufacturer and are required to listen and rate calls every month as part of our quality procedures.
Archiver does a good job of creating folders for all the extensions of my outbound callers in my queue but all inbound calls that go to the queue are lumped in the same folder for the main company line. Now this really wouldn't be a problem so much as just a minor inconvenience. The problem becomes that the calls in that folder give no indication which of my technicians actually answered the call. This does become a problem if we need to pull a call for review as required during an FDA audit.

Is there a way to change a setting in the call recording to make the file names of the recording inbound queue calls indicate who took the calls?

We use RingCentral for Windows softphones V: 8.3.6.24042
Windows 10 Pro/Enterprise

This affects all of my users.

Thanks for any help/tips/suggestions! 
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Juan Morales

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Posted 1 year ago

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Mike, Official Rep

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There's currently not a way to change folder structure or add labels etc.  But, I'll convert this topic to a feature request so others can vote on the idea. 
Mike 
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Juan Morales

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Appreciate it Mike.

Basically the way I see it working would be that it should transparently see who the end ring ended up with and mark that in the file name. 

Even if that gets added a simple script on the users end could auto sort all the files at that point on their storage server after its downloaded.