Integration with USB handset

  • 1
  • 2
  • Idea
  • Updated 2 weeks ago
Hi this may be already a post but I was really hoping that there would be some integration with a USB handset.  Some folks don't always love a headset and furthermore a handset provides a speaker phone function which can be handy.  In our business we love the ringcentral desktop app and would prefer using it than connecting IP phones but really the only way to use the desktop app is by using a headset. There are some devices out there like the Polycom cx300 or polycom cx200.  I have purchased the polycom cx300 and the speaker and mic work with the app but other functions like dialing and hanging up the handset don't function and I'm hoping that someone could write a driver for them.  Would be willing to pay!
Photo of 4

4

  • 80 Points 75 badge 2x thumb

Posted 11 months ago

  • 1
  • 2
Photo of Mike

Mike, Official Rep

  • 91,904 Points 50k badge 2x thumb
So..It sounds like you are looking for a stand-alone handset (not with a deskphone), that simply plugs into a USB port?  If so, I don't know that I've ever seen such a thing,  and my attempt to find such an item on Google search returned zero results.  However, I wouldn't be surprised if someone out there makes one.  If any other viewers here on the Community are aware of such a thing please chime in and share. 

If this is what you are looking for, I don't see why one wouldn't work assuming it's the same technology as a headset. 

If it helps, I use this headset which works very well. I often work remotely and this does the trick for me. It has excellent sound quality and I never have users complain about audio issues on their end either.   FYI...not supported or recommended by RingCentral.... just my personal suggestion:  Logitech USB Headset H390 with Noise Cancelling Mic
Photo of Rhonda

Rhonda

  • 668 Points 500 badge 2x thumb
We have the same issue. We want to use the softphone but with a phone/handset, not a headset and only have to answer or hang up on the handset, not click in the softphone as well. I will follow this post in hopes of an answer soon! We also have the Polycom cx300 deskphones. 
(Edited)
Photo of Kevin Keeton

Kevin Keeton

  • 70 Points
Hi Mike.  FYI, If you search for "usb handset phone", some show up that way.  Plantronics Calisto P240 USB VoIP Phone on amazon.  Also, Jabra® DialTM 550 USB Handset.  another is Digitus USB Telephone handset. 
Photo of Michael Stutzman

Michael Stutzman

  • 92 Points 75 badge 2x thumb
Kevin, have you used one of those usb handsets yet with the softphone?
Photo of Kevin Keeton

Kevin Keeton

  • 70 Points
no, actually I am using a usb mic ATR2100-usb and a set of speakers.  So, I'm set up more podcast style which works most of the time in my lab.  Otherwise I use the Logitech headset which is hard to wear for a prolonged period of time.   Have not explored the handsets any further.