Is there a notification that can be shown in the task bar until you view a received glip message?

  • 0
  • 2
  • Question
  • Updated 6 months ago
  • Answered
I see an initial notification that someone sent a message, but if I miss that initial pop up I have no way of knowing that I received a chat message.  Email notifications are not preferred or I would just use email for my communication.  It would be nice if there was some  kind of notification in the task bar indicating a message awaits.
Photo of Mandy C

Mandy C

  • 120 Points 100 badge 2x thumb

Posted 12 months ago

  • 0
  • 2
Photo of Saadet

Saadet, Employee

  • 68,162 Points 50k badge 2x thumb
Hey Mandy, I'm a bit confused regarding your post. The Glip Desktop app will have a notification on the taskbar with a number, referring to how many unread messages you have. These will not go away until you read the message. Are you referring to something different?
Photo of Michael Sigsworth

Michael Sigsworth

  • 100 Points 100 badge 2x thumb
Saadet, is there a way to quickly mark all unread (including voicemail/fax) as read?  I receive voicemail and fax to my email, and therefore don't check in Glip.  But that leaves me with over a hundred unread items, and therefore my taskbar notification is always showing.  I can't quickly mark everything as read.  Thank you.
Photo of Saadet

Saadet, Employee

  • 68,162 Points 50k badge 2x thumb
Hey Michael, not at this time but I could see how that could be useful. 
Photo of Michael Sigsworth

Michael Sigsworth

  • 100 Points 100 badge 2x thumb
So how am I supposed to remove these items?  Even when I click on them they don't disappear as unread.  Thanks
Photo of Saadet

Saadet, Employee

  • 68,162 Points 50k badge 2x thumb
Hey Michael, within the Phone tab in the RingCentral (Glip) app - for missed calls all you have to do is click on the Calls section, then click on a different tab and the notification will clear. For the voicemails, you can click the Mark as Read flag on each voicemail. You just can't "select all" and "mark as" like you do in your email, for instance.

Photo of Troy Moore

Troy Moore

  • 60 Points
Yes, a POPUP would be nice.  It's very easy to overlook a little red number floating down in the busy taskbar.  If I'm in a meeting with a client, and I need to tell my assistant out front something quickly, I want her to see the message right away, and not when she looks for it.