Issue when sharing screen where any Ring Central menus (toolbars, chat window, etc.) show as a black box over top of shared content.

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Issue when sharing screen where any RingCentral menus (toolbars, chat window, participant video, etc.) show as a black box over top of shared content. This causes us to not really being able to display menus to change anything during a presentation due to it blocking the view of the participants.
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Mark Casey

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Posted 4 months ago

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Hi Mark, that should not be the case. Could you please share more details:
- OS version
- App version
- Steps to reproduce (e.g. how you are sharing, whether sharing full screen or specific window, etc.)

Screenshots would be helpful too.
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Mark Casey

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They are running Windows 10, version 1803. OS Build 17134.1069.

The app version is 19.4.23024.1205.

They've tried both sharing main screen (full screen) and sharing a specific app, and the same behavior occurs.

I've attached screenshots.


Main Screen Sharing


Sharing Only Powerpoint

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Mark Casey

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Bump... Nothing new on this?
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Jessica - Community Moderator, Official Rep

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Hey Mark, 

Have you opened a case with Tech Support on this? It may help to have a dedicated tech support rep researching this for you. 
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Sujit Roy

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I'm running into the exact same problem. Sujit
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Jenn, Official Rep

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Hello Sujit!

We locate your case number for this issue. Will have your Tech Support contacted you. 


Thanks!