Issues with New Reports update.

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The new reports are much faster and easier to use — however the functionality to see who picked up a call from a queue/group-ring is missing! I believe this information was in the old reports (but they were too slow to use). RingCentral, please add the ability to run a summary reports on who picks up a call.

RC Chat support said to select "Call Type: Internal" to get this info. However, when I do I'm missing internal users. Seems like the new reporting is still a beta. Sorting also does not work for me. Frustrating.

Note: This conversation was created from a reply on: Please provide more advanced reporting options..
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Ben Greiner

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Posted 4 years ago

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Mike, Official Rep

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Official Response
Thanks for your patients regarding any problems on our new Reports page. This was our first release, which replaced an old version with too many limitations Our product team continues to work on this.  If you need to report a problem with the reports page please Open a Case