Just moved my Polycom phone to my house but there's no dial tone. I plugged it into my router & the phone setting look to be correct. HELP!

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I just moved my Polycom phone to my house and there is no dial tone, but there is no dial tone. I plugged it into my router and the phone setting look to be correct. HELP! :)
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Posted 2 months ago

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Danno, Champion

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Is the phone getting an IP address?

No and it's hardwired into my router
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Kim Bachman

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yes that is how it is set up, and I do have internet on my pc
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Danno, Champion

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That's all I got.  You'll need to reach out to Support 1-888-898-4591
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Kim Bachman

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thanks for your help
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Kim Bachman

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just as on fyi while I was on hold with support, I tried plugging it into my router instead of my modem and it works, and I have internet connetion
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Danno, Champion

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Good news!