Large number of abandoned calls on performance report

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  • Updated 1 year ago
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We have our group set so that the phones ring sequentially when a client calls. We have a large amount of abandoned calls on our performance report. We are curious as to whether the report is capturing it as "abandoned" when it rolls from one representative to the next. 
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Stacey Boldt

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Posted 1 year ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

Consider checking your network firewall settings.

RingCentral changed the open-port-range  requirements on April 15th and did not notify all users, they posted the change in the Knowledgebase, expecting users to follow the Network Requirements page. That is unrealistic at best.  It caused us two full days of heavy abandons as well as missed connections and disconnections - just as you are describing. 

This was what they sent to use eventually 

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