Lock down phone device names by Admin

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  • Updated 8 months ago

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

We want a way to completely Lock Down user phone device names in our organization.

The only way we have been able to do this using ROLES in the admin console is to also lock them out of all the other USER selectable settings.

We are a public entity and cannot have users naming their phones foul language words etc. and this is a problem.

Suggestions, if you have a workaround, or RingCentral - please just make this a granular security choice settable by admins to remove access to this setting for regular users. 

This is a huge time-sink having to go back and fix these all the time.

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Cecile Glassy, Champion

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Posted 9 months ago

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Eric Callagher

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This should be done!  Check through each role - if you are using default (pre-defined) roles - Rebuild non-default roles and uncheck everything you want to lock down.  Reassign user roles to the custom ones you built.  For Phone nicknames I think this is under User Settings - you may also set the default role for new users so that you don't forget to keep those items locked down!!