Log a Call as a Call, not a Task

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  • Idea
  • Updated 4 weeks ago
When using the RingCentral Salesforce extension/app and saving a log, the log records as a task, not a call. When you log a call via the RC extension in SF, it should save the same way a call does when using the "Log a Call" global action. The only solution I was given was to, instead, change the subject combo to "Call." That just adds the word "Call" to the task; it doesn't change the fact that it's still logged as a Task, and not a Call.
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Dan Gualtieri

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  • frustrated

Posted 1 month ago

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Michael Caney

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yes. this is pretty terrible as it clutters up the actual task section