Log on from any PC/Mac and use RingCentral Integrated to Other cloud apps such as Zoho CRM

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Merged

This conversation has been merged. Please reference the main conversation: Desktop App: Deauthorize Softphone on Exit (logout)

Using Ringcentral Office (8.2.1.22660 (64-bit)) for our business integrated into ZohoCRM (CRM2016).
We are a true cloud company and hot desking environment. All our desktop computers have and laptops have access to ZohoCRM and have the RC desktop app installed. The idea is that people can turn up without a computer and use any of the desktops available in the office so they dont have to carry around anything more than a handheld device.

We have discovered that part of the integration between ZohoCRM and Ringcentral is hardcoded to a particular computer. For example a salesrep who usually works on a laptop while on the road and when in the office decides to work from home one day and logs in from his computer at home that also has the desktop app installed. We discovered that even though he is logged out from his laptop on both Zoho and RC, he cannot make a call from the desktop computer by clicking on the call button in ZCRM. After a 90 minute support session with a RC team member we discovered this was because RC is hard coding the authorised computer in the RC admin panel.
If we deauthorise computer 1 RC auto logs out of the desktop app, then we log out of ZohoCRM and relog into both apps we can now use RC desktop on computer 2
We were sold RC and indeed became partners on the back of the fact that is was a true cloud app - as users cant swap from computer to computer and log into their account from anywhere (as they have learned to do using Zoho) its not a true cloud application.
Please will you fix this issue so if RC desktop is installed a user can literally log onto to his account anywhere he has access to a browser and make use of his RC account integrated to ZohoCRM.

Hope my use case is clear enough for you to work from.
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Lucy Beck

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  • frustrated.

Posted 3 years ago

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Mike, Official Rep

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Thanks for the details. Yes, this clearly explains the issue. Thanks for posting this feature request. 

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