Loop back to main menu if no key pressed in Announcement Only message

  • 0
  • 2
  • Question
  • Updated 3 years ago
  • Answered

We ar a RingCentral U.S. customer, with offices in various cities, and provide software support for law offices and small business accounting.

This suggestion was originally submitted as case  #05225277, and is being submitted here at the suggestion of "Karren", who responded to the case, and by Roy Laurente, our Implementation Trainer.

As currently configured the system hangs up on the caller very quickly (2 seconds) if there is no selection made once the end of the "announcement only" message is reached. We have added a "press 0 to return to the main menu" at the end of the announcement, but the disconnect happens very quickly. It would be better if the pause was longer, or if no keypress automatically either replayed the announcement or automatically returned to the main menu.

If the user is unsure what option to select, the call will be prematurely disconnected, leading ot loss of calls. This is unfortunate and could be prevented with a bit of extra coding at your end.

Photo of Crosspointe Admin

Crosspointe Admin

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 0
  • 2
Photo of Stephen Shaffer

Stephen Shaffer

  • 558 Points 500 badge 2x thumb
An "announcement only" mailbox is just that,  "announcement ONLY". Nothing else. It is commonly used to give a caller directions to your business. Instead, use a normal mailbox, after recording the announcement, record silence for 3 to 4 seconds giving the caller time to press 0.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,582 Points 20k badge 2x thumb
Additionally with a "normal" mailbox, your message will repeat three times before disconnecting the caller. So if they can't decide what choice to make, they are offered the menu of choices three times.
Photo of Brandon

Brandon, Champion

  • 24,892 Points 20k badge 2x thumb
I concur with Stephen that adding a few seconds of silence at the end of the recording should solve this.