Fax: Ability to receive multiple faxes at a time.

  • 0
  • 6
  • Idea
  • Updated 9 months ago
  • (Edited)
I was told by a Technical Support representative that if we try to send many separate documents, thus messages, to the same fax number, RingCentral would still try to send more than one document at a time to this unique fax number, making all but one of them returning a BUSY status.

For example, directly from our ERP, customer service representatives can send an invoice to customers by fax.  This creates a PDF, which is grabbed by another software sending the PDF as an email to faxnumber@rcfax.com .  If a customer contacts customer service and asks for, say, 15 invoices to be faxed to him, the customer service representatives would send those 15 invoices one by one to faxnumber@rcfax.com .  So if RingCentral does not check if a fax is already being sent to this number, many will simply fail.

Knowing that most fax number can only accept one call (fax) at a time, this could definitely cause issues as RingCentral will only try to send a document three times before failing.

In my opinion, RingCentral should first check if a document is being sent to the fax number before attempting to send a new one, like Microsoft Fax and probably all normal faxing software does.

Thank you!
Photo of Pierre-Marc Rioux

Pierre-Marc Rioux

  • 212 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 6
Photo of ONE


  • 134 Points 100 badge 2x thumb
We have exactly the same problem and the only solution Tech Support suggested to me was to vote a similar idea :)) While this is an obvious design flaw, their approach is embarrassing ... 
Photo of Wood Mode

Wood Mode

  • 62 Points
Two years later and the same problem. When I contacted support I was informed it was not a system issue but an issue with the fax machine receiving the faxes.
Photo of erick3323


  • 60 Points
There are multiple software in the market which will help to make sure to receive multiple faxes at a time. So, looking forward to some best free fax software? Here we made a short list for you, just check this out.

1- eFax – Best Free Fax Software for Windows 10/8/7/XP: One of the best features of eFax is that it lets you to send global faxes without a supplement. This is something out of the ordinary because most of them charge extra cost of 5 cents to $1. This one is a bit expensive when it comes to subscription, and it only offers you 200 faxes a month, but it has international coverage. With the help of this feature, you can cope with your faxes, include contacts. Apart from that, you can add a custom cover letter with a digital signature. For more methods go for https://googlefaxfree.com/windows-fax-software/.

2- MyFax – Best Budget Windows Fax Software: This is free Fax software for Windows PC’s and it’s comparable to eFax because both of them give you the capacity to send faxes worldwide without a surcharge. Although, eFax cuts down the number of faxes every month to 200 and rising the prices, MyFax is cost-effective and permits you to send 400 faxes a month.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,222 Points 20k badge 2x thumb
The software might be "free" but their services are not. For 400 pages with MyFax, the cost is $40 p/month!