Making calls to Sandbox

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
I have my sandbox setup and I have 2 users the admin and a test user.  How do I make a call to my test user in the sandbox from the softphone I am in the sandbox with the softphone by clicking ctrl+F2.  But the only option I have is to do a ringout which I don't think is what I want.  I want a true call.  From research Ringout is different than an actual call.
Photo of Global IT API

Global IT API

  • 130 Points 100 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hey Global IT API,

I would suggest contacting your Account Manager about this. From my understanding, sandbox accounts do not have a full Digital Line (DL) attached to them, which is what's needed in order to make a call and not use the RingOut feature.