Making calls to Sandbox

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Hello,
I have my sandbox setup and I have 2 users the admin and a test user.  How do I make a call to my test user in the sandbox from the softphone I am in the sandbox with the softphone by clicking ctrl+F2.  But the only option I have is to do a ringout which I don't think is what I want.  I want a true call.  From research Ringout is different than an actual call.
Thanks,
K
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Global IT API

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Posted 7 months ago

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Saadet - Community Support, Official Rep

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Hey Global IT API,

I would suggest contacting your Account Manager about this. From my understanding, sandbox accounts do not have a full Digital Line (DL) attached to them, which is what's needed in order to make a call and not use the RingOut feature.

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