Caller ID on parked & warm transferred calls

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Caller ID: Warm Transferred & Parked Calls

When transferring calls announced, the caller id of the original caller never switches to the originating callers ID. Also when I park a call then pick it up using the "*80x" extension, the caller ID never shows up there. Can I manipulate these two somehow??
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Rick Justis

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Posted 5 years ago

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Dustin Showers, Champion

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this would be a nice feature for tracking where my calls are being transferred to.
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I would like to be able to see the caller ID of the original caller for calls that are transferred to my extension.  Currently I only see the ID of the person transferring me the call and I believe that I will be speaking to that person when I answer, instead I am speaking to a caller that was transferred to me.  This seems like an easy fix and tech support suggested I post here to try to build support for a new feature.  If you agree please post support and maybe it will be addressed.  
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Brett Youngberg, Champion

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We would also like to see the caller ID of the call that is being transferred once the transfer goes through. If it is a blind transfer, then it shouldn't show the extension - we also pick up thinking it is our colleague only to be surprised that it's the customer already there. On a warm transfer, it should show the ext calling me so we know it's our colleague, but once the transfer occurs, the new caller ID should show up so we can also reference their phone number during the call if we need to. 

We would also like this reflected on the reporting. When I go back into the call log to see the caller info on the call, I can't tell which number was the transfered call nor which call length refers to what. The caller ID also doesn't show up on my call controller call history. Just my colleagues extension. If the customer leaves a voicemail it also shows up as my colleague leaving the voicemail because they transfered the call.
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Joseph Vance

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I agree that this would be a nice feature to implement, especially if it can apply to calls transferred to both ringcentral and non-ringcentral phones.  Many times if the person I transferred the call to is unable to answer, they don't know it was an outside call until the call me back.  Then I usually have to go back into the call log to find the original phone number.

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