Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.
2. Small Business, currently 98 Employees. Software company. This feature would be to help the Product Support Engineers.
3. If someone calls in to the support queue (or any queue) multiple times in a defined period of time (from the same phone number), send an email to a selected address.
4. A customer may call the support line (while all support engineers are busy), but hang up instead of leaving a voicemail. They then call back again (potentially multiple times) to try to get to a live person. It would be good to be able to identify those people and proactively call them back.
5. This will help to improve support by enabling us to call customers back who call in several times (with an urgent request) instead of leaving a voicemail.
Some sort of trigger that can be activated if someone calls in multiple times from the same phone number. It would be nice to catch customers who call in multiple times, but don’t ever leave a voicemail.
There are no replies.