Messages & Notifications: Send notification if someone calls in multiple times from the same number.

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  • Updated 2 years ago
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1. US
2. Small Business, currently 98 Employees. Software company. This feature would be to help the Product Support Engineers.
3. If someone calls in to the support queue (or any queue) multiple times in a defined period of time (from the same phone number), send an email to a selected address.
4. A customer may call the support line (while all support engineers are busy), but hang up instead of leaving a voicemail. They then call back again (potentially multiple times) to try to get to a live person. It would be good to be able to identify those people and proactively call them back.
5. This will help to improve support by enabling us to call customers back who call in several times (with an urgent request) instead of leaving a voicemail.
Some sort of trigger that can be activated if someone calls in multiple times from the same phone number. It would be nice to catch customers who call in multiple times, but don’t ever leave a voicemail.
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Jared Buist

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Posted 2 years ago

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