- Account type: US
- A brief description of the business
B2B services. Sales and execution of our services requires a workflow that is most compatible with Microsoft Teams (included in most Office 365 subscriptions).
- A high level description of the product or feature being requested
Integration with Microsoft Teams. There are two options, an installed application and a browser based version. It may be most feasible to integrate with the installed option. Would like call, sms, and conference abilities. I believe that Teams currently uses Skype for Business for it's video conferencing feature. Teams also has 'bots' that can perform tasks related to third-party API's. RingCentral could create a bot that allows a user to enter '@RingCentral' to SMS the content of a post to all recipients.
- A typical use case scenario explaining how your business would use the feature
To improve communication and collaboration. Some higher level employees do not adapt their workflows to a collaborative format This results in broken processes. Integrations like this would help bring old-school communications into new collaborative processes so that teams could reach out to these employees and:
-Have SMS messages on record in one place relative to the project.
-Have audio recordings in one place relative to the project.
- Benefit of such feature
Please see item 4.
- Number of Users and/or Digital Lines