Microsoft Office Teams Integration

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  • Idea
  • Updated 2 months ago
  1. Account type: US

  2. A brief description of the business
    B2B services. Sales and execution of our services requires a workflow that is most compatible with Microsoft Teams (included in most Office 365 subscriptions).

  3. A high level description of the product or feature being requested
    Integration with Microsoft Teams. There are two options, an installed application and a browser based version. It may be most feasible to integrate with the installed option. Would like call, sms, and conference abilities. I believe that Teams currently uses Skype for Business for it's video conferencing feature. Teams also has 'bots' that can perform tasks related to third-party API's. RingCentral could create a bot that allows a user to enter '@RingCentral' to SMS the content of a post to all recipients.

  4. A typical use case scenario explaining how your business would use the feature
    To improve communication and collaboration. Some higher level employees do not adapt their workflows to a collaborative format This results in broken processes. Integrations like this would help bring old-school communications into new collaborative processes so that teams could reach out to these employees and:
    -Have SMS messages on record in one place relative to the project.
    -Have audio recordings in one place relative to the project.

  5. Benefit of such feature
    Please see item 4.

  6. Number of Users and/or Digital Lines
    8 Lines.
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Jonathan Otter

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Posted 3 years ago

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Andrew, Champion

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This would be great.  Microsoft Teams is really clean.  We currently us Glip which is nice but Teams is Microsoft's crack at realtime collaboration and they are making a splash so far.  
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Jonathan Otter

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We gave glip a try but it just wasn't as intuitive as Teams for our user base. Since we are heavily invested in the Office 365 environment it makes more sense too since other resources are close at hand.

I see that Microsoft has introduced PSTN service as an add-on for enterprise level subscriptions. They intend for this to be a PBX replacement. This will probably compete with RingCentral, but currently I don't see SIP support for standard desk phones. The desk phones have to be Skype for Business compliant.
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Andrew, Champion

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I get that for sure. It is a really nice UI. Yeah they do but I wouldn't touch their phone solution with a ten foot pole.  We love and support Office365, but RingCentral is worlds ahead of anything microsoft is pulling together for voice.  
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D Bour

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We would LOVE MS Office Teams Integration - PLEASE!!!!
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D Bour

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We would LOVE Teams integration as well!  We'll BETA test.....
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Chris Sator

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have 2 accounts expressing interest in this--- one is 650 users and the other is 2000 users -- glip is great but having Teams integration is key especially when an account already has it
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Mike Gustavson

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This would be a game changer for us.

I worry that integrations like this are never going to happen (and ones that exist are going to be dropped) as RC is putting all their energy into their own platform (Glip).

That's the biggest downside to me of them trying to do it all themselves - I'd much rather see integrations with the best-of-breed options that already exist in the market. Do we really need another RC proprietary version of Slack/Teams?
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D Bour

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I think it's great to offer a collaboration tool for those companies who don't have one.  But it's equally as important to offer integration to other Enterprise wide solutions, like Teams/Slack.

Thanks for considering.
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Chris Sator

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apparently Ingram/Switch in Australia was able to do this integration with Teams --- would be beneficial to have RC achieve the same
https://www.crn.com.au/news/ingram-micro-targets-microsoft-teams-with-switch-connect-partnership-518...

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Matt Smith

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I've got 400+ users who would love to see this integration. The Skype for Business plugin is really slick, how difficult could it be to move it over to Teams?
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David Billing

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We're just introducing Teams as a solution to shared spreadsheets, and I would like to integrate this as a hub for communication. This is a great idea.
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Alain Suurkask

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We would love to integrate RC with MS Teams. Would make our life so much simpler. Please RC make this happen. 

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David MacDonald

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That would indeed be awesome as teams is becoming a solid player and we are even considering switching from RC to teams for VoIP and team collab.