Missed Calls During Office Hours

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I currently have missed calls during office hours go to voicemail.... Can I set up a unique voicemail for only calls that don't get answered on time during normal hours?
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Chad Alan

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Posted 1 year ago

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Luke, U.S. Tier 1 Support

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Hi Chad. You can definitely do this by having a separate voicemail greeting for your user hours, and a different one for your after hours.

First you will need to update your user hours by logging into https://service.ringcentral.com. Then select settings and navigate to User Details > User Hours > Edit as shown below.


Then you can edit the different greetings for your user hours and your after hours by selecting Messages & Notifications > User Hours (or After Hours) > Unavailable Greeting > Edit, as shown below.


Let me know if that help you out.
(Edited)