Missed call. but phone does not ring

  • 0
  • 2
  • Question
  • Updated 6 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution, has become inactive, or information contained in this thread is no longer accurate.  If you have questions or comments related to this to thread, please create a new topic, or post to anot

constantly getting missed call notifications .. but the line does not ring
Photo of Mike Dooney

Mike Dooney

  • 80 Points 75 badge 2x thumb

Posted 6 years ago

  • 0
  • 2
Photo of RC-Installer

RC-Installer, Champion

  • 27,736 Points 20k badge 2x thumb
Mike what does your call log say? Have you checked the hours on your extension setup?

How is your call flow setup?

What phone are you using?

This will help with the answer

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
Photo of Ben Foster

Ben Foster, Alum

  • 6,124 Points 5k badge 2x thumb
Hi Mike - you should be able to tweak the settings in Settings > My Settings > Call Handling & Forwarding to ensure you don't miss a call. Lengthening the ring time for your forwarded numbers is a good first step, particularly if you're sending calls to a cell phone. You can also add multiple forwarding numbers as a fail-safe. If you continue to have issues, do let us know more about your particular configuration so we can help you troubleshoot.
Photo of Jane8241

Jane8241

  • 60 Points
I am also experiencing the same issue. According to my recent call log, I had six calls this afternoon. Only one call came through. This has been a problem the past two days. I set the amount of rings to 12 like encouraged above. I have a Samsung Galaxy SIII. Any help would be greatly appreciated.
Photo of Ben Foster

Ben Foster, Alum

  • 6,124 Points 5k badge 2x thumb
Jane - can you check your Activity Log for this day and see what the result was for the five calls you missed?
Photo of Brooke

Brooke

  • 60 Points
I have this same problem.  Some calls come through without issue but other times the phone (polycom SoundPoint IP 330) will make one beep and then return to the standard screen.  If I quickly look at the call log online it says the call is "in progress" but there is no way for me to answer it.  The caller will then leave a voicemail and I will receive that notification on the phone.  

This conversation is no longer open for comments or replies.