Mobile App: Add a Warm Transfer button to mobile app.

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  • Updated 4 days ago
  • (Edited)
Please add a "Warm Transfer" button to the mobile app so it works/looks like the Desktop app shown below. 

This way you don't have to use the sequence ##*1+ 10 digit number to perform a warm transfer. 

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Mike, Official Rep

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Posted 2 years ago

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Kim, Alum

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Please VOTE in the upper right corner to also request this feature. 
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Gary Campbell

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This reply was created from a merged topic originally titled Warm Transfer Ability with iOS App.

Would be great to warm transfer a call from iOS app.
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Ryan Morin

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This reply was created from a merged topic originally titled RingCentral Mobile pp - ability to warm transfer.

The Ring Central app... We NEED the ability to warm transfer from the app... Also we need the ability to have the app ring for people that er being monitored in presense.... Please help
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Rowena

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This reply was created from a merged topic originally titled Mobile App: Warm Transfer.

I have both an android phone and an iPhone that I use for the mobile app. However, one of the features I want to use is not available which is the warm transfer. I hope you make it available soon as it will be a great help for us dealing with our own customers. Thank you
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GeneA

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This reply was created from a merged topic originally titled Warm Transfer Mobile App.

You have over 976 topics opened for warm transfer issues on mobile app. Appears I am not the only one affected. 

We have senior reps out in the field who need to be able to do warm transfers and or stay on the call with our office support staff.  As of now your proposed warm transfer option ##* - quick dial # does not work as intended. 

Our goal is to have the warm transfer working from the mobile app and with calls on the mobile phone.
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Thom Gazey

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Having a warm transfer button for the mobile app would be a fantastic tool for us. It would smooth out the rough edges that we now have to deal within RingCentral and make us look and sound like one of the big person companies we're competing with. Hopefully, this is a feature that will be available soon.
(Edited)
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Chris Duquette, Champion

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it would certainly make cells act a lot more like a deskset which would be more seamless of a learning curve between softphone and cell applications.
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Dave Ness

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This feature would be SO HELPFUL for our organization!
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Trish

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This reply was created from a merged topic originally titled Warm Transfer for Mobile App.

We have a U.S. Business account and have 5 users. I need to be able to do a warm transfer from my mobile app to the other extensions. At the moment the mobile app is way different from my desk phone where all I have to hit is transfer, the extensions and then I speak with my colleague before transferring the caller. 

It would be nice it when I hit transfer on the mobile app that it maybe gave me an option to do a warm transfer and I could do basically the same steps as my desk phone. 

As of now all I can do is park the call or place on hold then call my colleague tell them the details, hang up and then do a "cold transfer". That is way too many steps to have a caller waiting.

Having this app work similar to the desk phone would give our company more freedom to do business on the go. 
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Heather Matera

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also it would be nice to have a "warm" transfer where both employees and the client are on the line, and a transfer where the employees are on the line without the client (like when you "flip" the call to yourself).
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REED

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We need a "warm" transfer on the mobile app as well.
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Rob Boteler

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Our company receptionist really needs this feature, we had it with our old telephone system and miss it a lot.
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sean.olalo, Employee

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I seriously hope we get this feature available soon. A lot of people badly need this option to do a warm transfer just like the deskphones.
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James Harvard

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IMO (and lots of other people's too, it seems) this is an extraordinary omission. How is it not a priority for RC to plug this gap in the functionality of the iPhone app? It makes it needlessly difficult to transfer an incoming call in a professional fashion if you're using the iPhone app and are not physically in the same room as the person you need to transfer to.

"My colleague X would be the best person to speak to about that. I'm now going to blindly toss your call in their direction and hope that: a) they're able to pick up the phone at this precise moment (or, if not, that you won't mind being dumped to voicemail); b) you have time to spare and don't mind repeating yourself (because you'll need to tell X who you are and what you want, despite having just spent a couple of minutes tell me the same thing)."
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Rodrigo Palacio

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We are waiting for two years and nothing was done.... Really disappointing... Appears that they don't care about their clients... I don't think we will be renewing this service with them.
(Edited)
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MikeB941

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I'd like to add ourselves to the long list users waiting for the Warm Transfer on the RC mobile app (IOS).
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-05-23  Mike, any status update on this request?
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Saadet - Community Support, Official Rep

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Hey Cecile, I'll check with our Product Team and get back to you :)
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Saadet - Community Support, Official Rep

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Hey Cecile, looks like we are going to be adding a Warm Transfer Button within our Unified App - However, I still don't have an ETA on when that will happen
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FULLER

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That's really great news.  I'll keep a look out for the release date! 
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Douglas Cowan

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Saadet - where are we on this?
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Douglas Cowan

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Saadet - see posts below. 
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MikeB941

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Hi Cecile - nothing back to me as yet - this sure is a feature that the majority of users want and would be so helpful -
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FULLER

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Yes we would! 
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Cecile Glassy, Champion

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(I meant Mike Ferringer, RingCentral Community Admin)
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Cecile Glassy, Champion

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Thanks Saadet!
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Taylor Davidson

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Warm transfer across all access points is critical functionality. I almost dropped us from Ring Central when I learned this was not standard on mobile app and browser extension softphones. We are currently using the Hold--->Parallel Call--->Cold Transfer option as a stopgap but we need a real fix.

Please make sure app AND Chrome extension fixes are on your roadmap.

Thank you!
You nearly lost me as a customer due to your incredibly poorly trained agents answering the phones & their being clueless on your platform.

Listen, you aren't getting even HALF the votes for this feature - not even close to the number of people actually looking for the "Warm Transfer" feature. There're countless customers who would love this feature and don't even know to ask about it.

People aren't going to go track down a topic they don't know exists, or even if they do know there is such a thing, they aren't going to go look everywhere and find the topic, much less come find a way to get to this page to vote. 

Ring Central does a HORRIFIC job in educating their customers on the features of their system. You would make sooooo much more on monthly subscription if you educated your staff to sell features that require paid extension lines, etc.

The "techs" answering the phone don't even know as much about the system as customers and when you do have a question about an active feature - they don't know anything about it, say  that's not available & you have to go figure it out on your own.

If Ring Central could actually get their act together and educate the people they have answering the phones proficiently in the use of the Ring Central platform and add this warm transfer option - your revenue would probably triple or more.

I wanted this feature, thought it was actually available, so we signed up for 3 additional extension lines, increasing our monthly subscription by $15 a month. ONLY TO FIND OUT IT'S NOT AVAILABLE!!!!

There are thousands of customers just like me that would be increasing their monthly subscriptions by $15, $50 & more if this feature was available and if your ignorant staff was trained so they weren't ignorant on the subject matter called Ring Central.

Now I am thinking again about changing providers, because if Ring Central can't do something in 2 years that's going to maximize revenue for them and give companies like me what I need - then why bother dealing with an archaic company that can't change with the demands of the market, or create additional demand by having new features that can increase your market share even more and improve customer efficiency?

Can't really understand a company that doesn't respond to MORE REVENUE FOR US plus MORE MARKET SHARE for us and by the way.....   added functionality & efficiency for customers in their daily workflow.... if the company is that stupid, and this slow to respond to the above benefits to them.... ???? No words.

BUT it does explain why they don't train their phone agents to be proficient in the features they do have and in turn, educating their consumers, which would by accident turn customers on to seeing that they need to increase their monthly subscriptions to get this, that and the other to improve their efficiency.

As someone who is very savvy in program development, this does not take a competent company 2 years to roll out.

If you need me to come in and consult with you and help you with what your agents need to be trained in, please call me. I'd do it for a cut of the increase in your revenue - that's how much money you're missing out on with your current operations!


(Edited)
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MORTGAGE COMPANY

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This reply was created from a merged topic originally titled Mobile App Warm Transfer.


Account type US 
A brief description of the business 
A high level description of the product or feature being requested: Have the same transfer option for mobile app like what we have with desktop application where you can choose warm or cold transfer 
A typical use case scenario explaining how your business would use the feature: ext to ext transfer using mobile app
Benefit of such feature: will give idea for receiving ext the initiated transfer
Include any related case number if applicable
Number of Users and/or Digital Lines: 21

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Shawn Richards

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I came here in hope. Pressed the Vote button. And now leave with the disappointment that RC can't even be bothered to updated a two-year-old thread that 110 people voted on before me.

Oh well, yet another thing to strengthen the hand of people in my company clamouring to get off the RC platform.