Mobile App showing only the Caller ID number and not the Contact Name that is in the iPhone and Outlook contacts

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When a call is coming in, the mobile app is only showing the caller ID number and not the name of the caller, even though they are in my iPhone and Outlook contacts.  Afterwards, the name IS displayed in the call history - just not when the call is coming in.

Probably a setting, but not sure which one?

Thank you.
Photo of NCH IVR Laura L Hawley

Posted 8 months ago

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Saadet - Community Support, Official Rep

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Hello! Sorry for the late response. Do you have Integrated Calling on?
Yes, it is on.
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Ok, so that is why the name displays after the call. Basically, with Integrated Calling on, the RingCentral Mobile App and your iPhone's Call History sync up. If you read through the article I linked above it goes over that. Personally, I I prefer to have Integrated Calling off but some like to have it on.