Monitor parked calls

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  • Idea
  • Updated 2 years ago
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  • (Edited)
Is there a way to monitor parked calls?

My example is that our receptionist parks a call for someone who isn't at their desk, she then pages the person over the intercom. We have had a few instances where people end up parked for extended periods of time with no answer. I am wondering if there is a way for our receptionist to monitor those parked calls to see if someone is "deserted" on a parked line.
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Christopher Agneta

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Posted 7 years ago

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Sonia Singh, Official Rep

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Official Response
Hello: The Call Park feature already has a max park time.  If a call isn't picked up within 5 minutes, the system will ring the party that parked the call.
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Kim, Alum

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Official Response
See this topic specifically related to Desktop App's (softphone): Desktop App: Easy way to see where parked call is