Monitoring Glip

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  • Updated 2 months ago
Is there a way to monitor Glip messages? I know its no longer called Glip but thats what it is to us.

Also, I am an Admin on InContact but am unsure if I am on Glip, how can I check this?
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Nicolette Gomez

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Posted 2 months ago

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Rito Salomone

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Check out RSI Shadow All In One Analytics in the app gallery.


https://link.telecost.com/shadowa1
(Edited)
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Alexey P. Zhuk, Employee

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Hi Nicolette, 

You can access Glip using your RingCentral Office credentials. The access to Glip is controlled by RingCentral Office roles and permission, not RingCentral Contact Centre.

Thank you
Alexey Zhuk