More Hold Music Choices

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  • Updated 1 year ago
I would like to see multiple options for the hold music provided to customers calling in.  This would include being able to decide on playing a file from the beginning every time, playing from a random start point, playing multiple files (in order or randomized), and possibly using streamed audio of some service.

The issue with playing music from the beginning every time, is that when you have to place a customer on hold multiple times, they begin to dread returning to hold.  In this example, a caller is asking if they have parts in stock, and the caller is placed on hold when the employee has to confirm it is on hand.  When dealing with multiple questions along these lines, as well as placing the caller on hold to answer another incoming call, the caller will hear the same 5-15 seconds of audio over and over.

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Pat Lewis

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hey Pat! 

We have a few active feature requests that you should vote for :)

Looped Hold Music

More Music Options

Live Streaming Option