More obvious text message notifications

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Desktop App: SMS sound for notification

We have a large number of users who don't leave the RingCentral for Windows app up all the time and aren't good about checking their messages section regularly. By default users aren't setup to receive email notifications of text messages as this can be noisy during a lengthy back and forth conversation. We intend to use the text messaging primarily as our inter-office chat system. The problem with its current implementation is if the user is away from their desk the notification sound and balloon tip will be missed.

My idea would be an option to have the RingCentral for Windows app pop up to the conversation view when a new message is received. This would occur even if the user wasn't present and would be visible after they returned as it wouldn't time out like a balloon tip.
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Posted 4 years ago

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