Multiple HUD groups

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  • Updated 2 years ago
1. US Account
2. Wireless Industry contact center
3. Instead of having one big HUD for everyone it would be helpful to have the ability to create groups in HUD based on the type of call being made. 
  I need the ability to set up different groups in HUD based on call type. For example, one Group for agents  making calls in GROUP NAME X  and another making calls in GROUP NAME Y. 
4. This would allow us to go the the group we want to listen to instead of having to discern which category the agent falls into currently.  It could also serve as a WFM tool to ensure callers are active in their groups...
5. The benefit would be to streamline users into groups based on the agent's call queues so we can easily identify where an agent lives rather than having one big group. 
6. No case number applicable.  Sam R in your premium support chat portal recommended i submit the feature request. 
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Jerry Lowe

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Posted 2 years ago

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