My phone reset, and now my call log is deleted?

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My cell phone recently re-set to factory settings on its own.  It looks like all my call logs before the date of the reset were deleted?  How can that be?  I thought they were in the cloud.  Can I get it back (it happened a couple weeks ago).
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Stephanie Douglas

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  • Frustrated.

Posted 2 months ago

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Stephanie Douglas

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Thanks for fixing it! 
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Saadet - Community Support, Official Rep

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Hey Stephanie, could you share what the resolution was?