My phone reset, and now my call log is deleted?

  • 0
  • 1
  • Question
  • Updated 6 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

My cell phone recently re-set to factory settings on its own.  It looks like all my call logs before the date of the reset were deleted?  How can that be?  I thought they were in the cloud.  Can I get it back (it happened a couple weeks ago).
Photo of Stephanie Douglas

Stephanie Douglas

  • 82 Points 75 badge 2x thumb
  • Frustrated.

Posted 6 months ago

  • 0
  • 1
Photo of Stephanie Douglas

Stephanie Douglas

  • 82 Points 75 badge 2x thumb
Thanks for fixing it! 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hey Stephanie, could you share what the resolution was?

This conversation is no longer open for comments or replies.