Need a better way for Operators to send callers to voicemail

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We use a Polycom 410 with a sidecar for the frontdesk operator. The operator frequently needs to send callers to a users voicemail. The only way to do this is through the use of function keys. However, there are a couple of issues with this. One, you have to be very fast when entering in the extension or the call disappears. Second, if you start typing in the incorrect ext then there is not a way to cancel the function and restart. This has caused a lot of dropped calls. It would seem there should be a very straight-forward process for this just like when transferring a call. With transferring there is at least a cancel option. Also, there is nothing in the Desktop App to make this easier. It would be great if there was an icon in the HUD that would allow a user to simply click the voicemail icon for where the call needs to go and it just goes there. Either that or include a way to program phone buttons on the Polycom that allows the operator to hit a button and then the extension to transfer to voicemail. If RingCentral wants to grow and take on bigger clients then this must be addressed immediately. Thanks!
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Jeremy Miller

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Posted 2 years ago

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Hi Jeremy, there is an option to create Voice mail only extensions.  Maybe you could setup these extensions to match the normal ones.  For example if you are Ext 101 for your phone, maybe your Voice Mail Only extension could be 201.  

Then all your receptionist has to do is transfer to 201 and it will go to a vm.  In the VM only extensions you could select where you want the voice mail to go.  So select your 101 mailbox.  

Record the same greeting as you have on your 101 voice mail.

I am sure you know that you could transfer to *0101 (For Example) to send the call directly to 101's voicemail.  Sounds like this is not working well for you.

Try this approach and let us know if this works

Thank you
Chuck
Certified RC Installer
Chuck@yoritguy.com
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Jeremy Miller

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Thanks Chuck for the workaround! I will toss that around and see if that would be better. Yeah, we do the blind transfer then *0 then the ext but if you are to slow or fat finger the number the caller is gone. Thanks.

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