Need a way to report on time spent out of a Queue

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We use a call queue manage inbound support calls.  Agents take time during the day outside the queue to work on projects, it would be great to have a simple way to report how long someone has been out of a queue on a daily, weekly and monthly basis.  This would help plan for performance and team capacity.  Thanks. 
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Jonathan Chenard

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Posted 2 months ago

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