US/CAN - Call Center - When I put a caller on hold I have sometimes forgotten they were on hold because I get distracted with other tasks. I need a "On Hold Reminder" function that I can turn on or off and control how often the reminder sound activates. In other words, I need a beep noise of some sort that I can set to sound every 30 seconds or so after I put a caller on hold. I forgot I put a caller on hold this week and he stayed on for 8 minutes until I remembered I left him there! Embarassing. Can you look into creating this function? Thank you.
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