Need an On Hold Reminder for Desktop App

  • 0
  • 5
  • Idea
  • Updated 2 months ago
US/CAN - Call Center - When I put a caller on hold I have sometimes forgotten they were on hold because I get distracted with other tasks. I need a "On Hold Reminder" function that I can turn on or off and control how often the reminder sound activates. In other words, I need a beep noise of some sort that I can set to sound every 30 seconds or so after I put a caller on hold. I forgot I put a caller on hold this week and he stayed on for 8 minutes until I remembered I left him there! Embarassing. Can you look into creating this function? Thank you.
Photo of [none]


  • 142 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 5
Photo of Chris Jenkins

Chris Jenkins

  • 264 Points 250 badge 2x thumb
ATTN:  RC Developers.  Having an on hold reminder or having the call come back to you after x number of seconds on hold is standard with any phone system..  Ring Central really needs this or callers could stay on hold forever or until they hang up if the hold is not picked up.
Photo of Bob Robinson

Bob Robinson, Champion

  • 2,754 Points 2k badge 2x thumb
In addition to a beep, I think the apps also need on-screen reminders. 
Photo of ACCOUNT


  • 904 Points 500 badge 2x thumb
This wouldn't be a problem if RingCentral Phone didn't run on 7 tabs where you can't see anything unless you back out of what you're in and switch tabs constantly. Calls and Texts need to be able to pop-out into their own window. Problem solved.
Photo of philip.denton


  • 162 Points 100 badge 2x thumb
+1 for this.  Client calls are getting stuck in "hold limbo."  I have to imagine this is common in any business with high call volume.