Need simple way for receptionist to enable out-of-office IVR

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Is there an easy way to allow the receptionist to enable the after hours greeting or other custom IVR without logging into the portal? We have office hours and after hours configured automatically, but if we have an early office closure (unscheduled), the only way to enable the after hours greeting is to have an admin login to the portal and manually configure the date/time on a custom rule. I know I can delegate Auto-Receptionist settings in the portal, but I'm looking for something easier like a simple button press on the phone. Older phone systems have done this for decades. Thanks.
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Sean Saulsbury

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Posted 7 months ago

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Michel, Champion

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We have also had this same issue with many of our user groups/sites that have switched from an older onsite phone system - they are used to being able to easily with a single-reception-button:
- "open" the office hours early or keep them "open" later,
- "close" the office hours early at the end of the day or stay "closed" longer in the morning
 due to unscheduled events.

We have had to build a simple password-enabled website app for the receptionists, where they see the current open-closed state of the phone-system, and they can over-ride it by just pressing an "open" or "closed" button - which in the background uses the RC api to activate / adjust their open / closed times temporarily.

If RC doesn't soon provide something easy, then we will be publishing our app out to the public.